Health & Safety

The Trafford Centre takes its responsibilities towards health and safety very seriously. It has a duty under The Health and Safety at Work Act 1974 to look after, so far as is reasonably practicable, the health, safety and welfare of all Centre employees and visitors. It is also responsible for ensuring that all retailers fulfill their duties under this Act.

The Health and Safety department consists of a Health and Safety Officer and a Fire Officer.

The role of the Health and Safety Officer is to formulate and circulate the health and safety policy and to work closely with all departments, especially Environmental Services, Security, Building Services and Catering, to complete risk assessments and health and safety procedures.

Risk assessments are carried out in accordance with the Management of Health and Safety at Work Regulations 1999 and all those tasks with significant risks attached are documented. Health and safety information is accessible to staff on the computer network and a hard copy is available in the Health and Safety section.

Staff are made aware of the risk assessments through comprehensive on-the-job training using checklists.

All staff complete The Chartered Institute of Environmental Health (CIEH) basic Health and Safety Certificate. In addition, staff from operational departments complete an Institute of Occupational Safety and Health approved Manual Handling and Kinetic Lifting course, which addresses not only lifting in the workplace but also lifestyle issues. A large number of our staff are also qualified in First Aid, some to advanced level.

As with any environment used by the public, great attention is paid to their safety. Every incident, no matter how small, is investigated fully by departmental managers and the Health and Safety department and action is taken where necessary.

The Fire Officer ensures The Trafford Centre complies with its Fire Certificate, which ensures there are satisfactory means of escape within the Centre in the event of a fire and that all retailers review fire risk assessments regularly.

Health and Safety within The Trafford Centre is very much a two way process. Information is cascaded at all levels of the business to ensure that individual’s issues are addressed.

Consultation is maintained via regular Health and Safety Committee meetings where the site’s representatives of employee safety play a vital role.

The safety of our visitors is of paramount importance and is maintained by vigilance and careful monitoring of public areas.